{"id":4340,"date":"2022-04-14T14:28:25","date_gmt":"2022-04-14T14:28:25","guid":{"rendered":"https:\/\/cronos-public-services.be\/en-route-vers-les-robots\/"},"modified":"2022-04-15T08:02:43","modified_gmt":"2022-04-15T08:02:43","slug":"en-route-vers-les-robots","status":"publish","type":"post","link":"https:\/\/cronos-public-services.be\/fr\/en-route-vers-les-robots\/","title":{"rendered":"En route vers les robots"},"content":{"rendered":"

Il est impossible de l’ignorer\u00a0: l’Intelligence Artificielle aura un impact sur nos emplois au cours des prochaines ann\u00e9es. Cronos Public Services s’y est d\u00e9j\u00e0 pleinement engag\u00e9, car cette avanc\u00e9e pourrait bien contribuer \u00e0 une am\u00e9lioration des services publics.<\/strong> La forme la plus \u00e9vocatrice de l’Intelligence Artificielle est \u00e9videmment le chatbot ; plusieurs exemples sont d\u00e9j\u00e0 disponibles : des bons et des moins bons exemples. Nous entretenons la conviction que la voie vers une am\u00e9lioration des services ne passe pas n\u00e9cessairement par le remplacement imm\u00e9diat des employ\u00e9s par des robots. Nous sommes donc plus susceptibles de travailler sur des propositions qui conduisent \u00e0 l’incorporation de l’Intelligence Artificielle dans le fonctionnement d’une institution publique, dans le but principal d’obtenir des services plus efficaces. Il est bien \u00e9videmment possible de trouver de nombreux cas o\u00f9 l’intelligence artificielle peut \u00eatre utilis\u00e9e pour effectuer certaines t\u00e2ches telles que la d\u00e9tection de la fraude, les analyses pr\u00e9dictives jusqu’au pilotage d’une voiture autonome. Mais tout commence par l’automatisation des t\u00e2ches qui peuvent soulager les gens de certaines routines dans les t\u00e2ches quotidiennes. L’ARP (automatisation robotique des processus) est l’une de ces aides. Les outils de l’automatisation robotique des processus sont des solutions qui ont trouv\u00e9 leur origine dans le monde des outils de test o\u00f9 les processus r\u00e9p\u00e9titifs des tests de logiciels ont \u00e9t\u00e9 automatis\u00e9s en utilisant des outils tels que JMeter et d’autres. L’id\u00e9e est simple. Les outils de l’ARP examinent quelles t\u00e2ches r\u00e9p\u00e9titives les gens effectuent. Ils enregistrent et apprennent comment prendre en charge ces m\u00eames t\u00e2ches. Cela se fait principalement du c\u00f4t\u00e9 \u00ab avant \u00bb ou (fa\u00e7ade) o\u00f9 diff\u00e9rentes interfaces utilisateur sont combin\u00e9es (appel\u00e9es par l’utilisateur). Il reste ainsi une int\u00e9gration complexe du c\u00f4t\u00e9 back-end. Il est \u00e9vident que cela en est une repr\u00e9sentation tr\u00e8s simple et que les outils de l’ARP sont un peu plus complexes et sont g\u00e9n\u00e9ralement dot\u00e9s des \u00e9l\u00e9ments de base suivants :<\/p>\n

Le flux de travail ou l’orchestration<\/h2>\n

est une partie essentielle de l’ARP et les outils ont g\u00e9n\u00e9ralement la possibilit\u00e9 d’\u00e9tablir un flux de travail dans lequel les diff\u00e9rentes t\u00e2ches sont d\u00e9finies et orchestr\u00e9es<\/p>\n

L’int\u00e9gration de la technologie<\/h2>\n

Dans l’ARP, il est important que les diff\u00e9rentes technologies soient prises en charge, apr\u00e8s quoi les actions sont \u00ab\u00a0lues\u00a0\u00bb. Qu’il s’agisse d’une \u00e9mulation de terminal ou d’une application .NET, les diff\u00e9rentes formes d’applications doivent \u00eatre soutenues pour obtenir une bonne ARP.<\/p>\n

Tableau de bord analytique<\/h2>\n

Une fois les processus ex\u00e9cut\u00e9s, ils g\u00e9n\u00e8rent \u00e9videmment les donn\u00e9es n\u00e9cessaires\u00a0; un bon Analytics Dashboard (Tableau de bord Analytics)<\/strong> est donc un \u00e9l\u00e9ment essentiel d’une ARP.<\/p>\n

Intelligence artificielle<\/h2>\n

Enfin, tout cela est impossible sans l’utilisation de l’IA<\/strong> qui d\u00e9tecte les anomalies, sugg\u00e8re des am\u00e9liorations ou envoie des exceptions aux personnes afin qu’elles prennent une d\u00e9cision. Il existe donc de nombreuses possibilit\u00e9s pour offrir un service encore meilleur et ouvrir la voie vers l’int\u00e9gration des chatbots dans une communication proactive efficace avec le citoyen.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"

Il est impossible de l’ignorer\u00a0: l’Intelligence Artificielle aura un impact sur nos emplois au cours des prochaines ann\u00e9es. Cronos Public Services s’y est d\u00e9j\u00e0 pleinement engag\u00e9, car cette avanc\u00e9e pourrait bien contribuer \u00e0 une am\u00e9lioration des services publics.<\/p>\n","protected":false},"author":8,"featured_media":4042,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[45],"tags":[68,69,70,71],"class_list":["post-4340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-creatif","tag-intelligence-artificielle","tag-robots","tag-rpa-fr","tag-technologie"],"acf":[],"yoast_head":"\nEn route vers les robots - Cronos Public Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cronos-public-services.be\/fr\/en-route-vers-les-robots\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"En route vers les robots - Cronos Public Services\" \/>\n<meta property=\"og:description\" content=\"Il est impossible de l'ignorer\u00a0: l'Intelligence Artificielle aura un impact sur nos emplois au cours des prochaines ann\u00e9es. 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